Privacy Policy | Sri Sapthagiri Hospital

1. Introduction

We at Sri Sapthagiri Hospital respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our hospital, use our website, or engage with our services.

By accessing our website or availing our healthcare services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand how your information is handled.

Sri Sapthagiri Hospital is a Mother & Child Care facility located in Visakhapatnam, Andhra Pradesh, India. We are dedicated to providing quality healthcare while maintaining the highest standards of data privacy and confidentiality.

2. Information We Collect

In the course of providing healthcare services and operating our website, we may collect the following types of information:

Personal identification details such as full name, date of birth, gender, and photographs
Contact information including phone number, email address, and residential address
Medical history, current health conditions, allergies, medications, and treatment records
Appointment details including date, time, consulting doctor, and reason for visit
Insurance information and billing details where applicable
Emergency contact information
Website usage data including IP address, browser type, pages visited, and time spent on the site

We collect information directly from you when you register as a patient, book an appointment, fill out forms, or contact us through our website or phone. Some information may also be collected automatically when you browse our website.

For pediatric patients, we collect information from parents or legal guardians. We ensure that all data related to minors is handled with additional care and sensitivity.

3. How We Use Your Information

The information we collect is used for the following purposes:

To schedule and manage appointments effectively
To provide medical consultations, treatments, and follow-up care
To maintain accurate medical records for continuity of care
To send appointment reminders, health tips, and important notifications
To process billing and insurance claims
To improve our services and patient experience
To comply with legal and regulatory requirements
To communicate important updates about our hospital services

We use your contact information to send appointment confirmations, reminders, and follow-up communications related to your care. We may also send periodic health awareness messages relevant to maternal and child health.

Your medical information is used exclusively for providing and improving healthcare services. We do not use your health data for marketing purposes or share it with advertisers under any circumstances.

4. Information Sharing

Sri Sapthagiri Hospital does not sell, trade, or rent your personal information to third parties. We value your trust and are committed to maintaining the confidentiality of your data.

However, we may share your information in the following limited circumstances:

With treating doctors, specialists, and healthcare professionals involved in your care
With diagnostic laboratories or imaging centres for tests ordered by your doctor
With pharmacy partners for prescription fulfillment
With insurance providers for claim processing (with your consent)
As required by law, court orders, or government regulations
To protect the rights, safety, or property of our hospital, patients, or the public

When we share information with third-party service providers, we ensure they maintain appropriate confidentiality and security measures. We enter into agreements that restrict them from using your data for any purpose other than the specific service they provide to us.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal and medical information from unauthorised access, alteration, disclosure, or destruction. These measures include physical, electronic, and procedural safeguards.

Our security practices include:

Restricted access to patient records on a need-to-know basis
Secure storage of physical medical records in locked facilities
Password-protected electronic systems for digital records
Regular training of staff on data privacy and security protocols
Secure disposal of records that are no longer required

While we strive to protect your information using commercially acceptable means, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to continually improving our data protection measures.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

We may use the following types of cookies:

Essential cookies that are necessary for the website to function properly
Analytics cookies that help us understand website traffic and usage patterns
Preference cookies that remember your settings and choices

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain features of our website. We do not use cookies to collect sensitive personal or medical information.

7. Your Rights

As a patient or website visitor, you have certain rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you
Right to correction: You can request corrections to any inaccurate or incomplete information
Right to deletion: You can request deletion of your personal data, subject to legal and medical record retention requirements
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
Right to withdraw consent: You can withdraw previously given consent for data processing
Right to lodge a complaint: You can raise concerns with relevant data protection authorities

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe, typically within 30 days.

Please note that certain medical records may need to be retained for the minimum period required by applicable healthcare laws and regulations, even if you request deletion.

8. Children's Privacy

As a Mother & Child Care hospital, we frequently handle information related to minors. We take special care to protect children's privacy and ensure their data is handled responsibly.

For patients under the age of 18, we collect and process information only with the consent of a parent or legal guardian. Parents and guardians have the right to review, modify, or request deletion of their child's personal information at any time.

We do not knowingly collect personal information from children through our website without parental consent. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete that information promptly. We encourage parents to monitor their children's online activities and to contact us if they have any concerns.

9. Changes to This Policy

Sri Sapthagiri Hospital reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website.

We encourage you to review this page periodically to stay informed about how we protect your information. If we make significant changes to this policy, we will make reasonable efforts to notify affected individuals through our website or other appropriate channels.

Your continued use of our services or website after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Hospital: Sri Sapthagiri Hospital, Visakhapatnam, Andhra Pradesh, India
Phone: +91 7799 246 667
Email: Visit our Contact Page to reach us

We are committed to addressing your privacy concerns promptly and will work with you to resolve any issues related to the handling of your personal information.

Last Updated: July 2026